Wireless RF Modules and dongles for IoT | Coral RF

This Privacy Policy describes how Coral RF ("CoralRF," "we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website at [www.coralradio.com] (the "Site") or interact with us through sales inquiries, technical support, or other business communications. By using the Site, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Information You Provide Voluntarily:

Contact & Identifiers: Name, company name, job title, business email address, phone number, and mailing address.
Commercial Information: Product interest (e.g., Sub-1GHz modules, LoRa transceivers), project details, order history, and communication records from sales or support interactions.
Technical Inquiries: Datasheet requests, firmware inquiries, and application-specific technical questions.

Information Collected Automatically:

Device & Browser Data: IP address, browser type, operating system, and device identifiers.
Usage Data: Pages visited, referring URLs, access times, and interaction patterns, collected via cookies and similar technologies.

Information from Third Parties:

We may receive business contact information from authorized distributors, marketing partners, or publicly available industry directories.

2. How We Use Your Information

We process your personal information for the following business purposes:

Responding to Inquiries: Providing product recommendations, technical support, and quotation requests.
Order Fulfillment: Processing orders, coordinating with authorized distributors, and managing logistics.
Marketing Communications: Sending relevant product updates, technical resources, and industry news—only with your consent where required by law.
Website Improvement: Analyzing usage patterns to enhance site functionality, user experience, and product offerings.
Legal Compliance: Meeting applicable regulatory obligations, including export control and tax requirements.

Legal Basis (GDPR): We rely on (a) your consent for marketing communications; (b) contractual necessity for order fulfillment and technical support; and (c) legitimate interests for website analytics and business communications, balanced against your rights.

3. Data Sharing

We do not sell your personal information to third parties.

We may share your information with:

Authorized Distributors: Regional partners who fulfill product inquiries or provide local technical support.
Service Providers: Third-party vendors assisting with website hosting, email delivery, analytics, and CRM systems, bound by confidentiality agreements.
Legal Authorities: When required by law, court order, or to protect our legal rights.

4. Cookies & Analytics

We use cookies and similar tracking technologies to analyze site traffic and improve your browsing experience. The types of cookies we may use include:

Strictly Necessary Cookies: Required for core site functionality.
Analytics Cookies: Such as Google Analytics, to understand how visitors interact with the Site.
Marketing Cookies: Where applicable, to measure the effectiveness of our communications.

You can manage cookie preferences through your browser settings. Disabling certain cookies may limit Site functionality.

5. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

For EU/EEA Residents (GDPR):

Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal retention obligations.
Right to Restriction: Request that we limit the processing of your data.
Right to Data Portability: Receive your data in a structured, machine-readable format.
Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.

For California Residents (CCPA/CPRA):

Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected.
Right to Delete: Request deletion of personal information, subject to certain exceptions.
Right to Opt-Out of Sale/Sharing: We do not sell personal information. To opt out of any sharing for cross-context behavioral advertising, contact us.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, please contact us at [brook@coralradio.com].

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods include:

Inquiry & Sales Records: Typically retained for 3 years after last interaction.
Support Communications: Retained for the duration of the business relationship plus a reasonable period thereafter.

7. International Data Transfers

As a global B2B supplier, your information may be transferred to and processed in countries other than your country of residence. Where we transfer personal data outside the EU/EEA, we implement appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission, to ensure an adequate level of data protection.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (HTTPS/TLS), access controls, and regular security assessments.

9. Children's Privacy

Our Site and services are directed to business professionals and engineers. We do not knowingly collect personal information from individuals under the age of 16. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Material changes will be communicated through a notice on our homepage or via email where appropriate. The "Last Updated" date at the top of this page indicates the most recent revision.

11. Contact Us

For privacy-related questions, data subject requests, or concerns, please contact us:

Email: brook@coralradio.com
Company: Coral RF
Address: 401, XinBaoYuan Building, N5179, District 74 Xin'an Street, BaoAn District, Shenzhen, China 518101.

This Privacy Policy template is provided for informational purposes and does not constitute legal advice. You should consult with qualified legal counsel to ensure full compliance with applicable laws and regulations, including but not limited to GDPR, CCPA/CPRA, and any other relevant data protection statutes in your operating jurisdictions.